Return and Exchange Policy

Thank you for choosing Sculpt Shapewear! We are committed to ensuring your satisfaction with our products. Please review our Return and Exchange Policy to understand your rights and responsibilities.

Requesting a Return or Exchange

How to Initiate

Customers requesting an exchange or store credit must contact our Customer Support within 7 days of receiving the product.

Contact Information

📧 Email: support@sculptshapewear.co

Shipping the Product Back

  • Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.
  • If you need guidance on how to return the item, our team will assist you.
  • Once your return request is approved, we will provide you with the return shipping address.

Photo Requirement

For damaged or incorrect items, we may request photo evidence before processing your return.

Circumstances for Returns & Exchanges

Please Note: For hygiene, health, and quality assurance reasons, we do not offer cash refunds or accept returns on used items.

Exchanges (Size or Product Swap)

Timeframe: Within 30 days of receiving the product.
Conditions: Product must be unused, and the customer is responsible for return shipping costs.

Change of Mind

Timeframe: Within 7 days of receiving the product.
Conditions: Product must be unused, and the customer is responsible for return shipping costs. Store credit will be issued once the return is approved.

Faulty / Items That Break

Timeframe: Within 30 days of receiving the product.
Conditions: Photo evidence required. A replacement or store credit will be offered.

Damaged on Arrival

Timeframe: Notify us immediately upon receiving the product.
Conditions: Photo evidence required. A replacement or store credit will be offered.

Wrong Product

Timeframe: Notify us immediately upon receiving the product.
Conditions: We will cover return shipping costs and send the correct product.

Never Arrived

Timeframe: Within 30 days from the expected delivery date.
Conditions: We will investigate the shipment status. A replacement or store credit will be offered.

Cancellation After Ordering

Timeframe: Before the order is shipped.
Conditions: A full refund will be issued if canceled before shipping.

Processing Store Credit & Exchanges

Timeframe:
Store credit or exchanges will be issued within 3 business days of receiving the returned item.

Store Credit:
Store credit will be added to your customer account for future purchases.

Handling Fee & Condition Assessment

Handling Fee:
A 10% handling fee will be deducted from store credit for all returns or exchanges. This fee covers administrative costs.

Condition Assessment:
We reserve the right to deny an exchange or store credit if the item does not meet the return criteria:

  • Unused, unwashed
  • Tags attached
  • Original packaging

If an item is deemed used or not in its original condition, it will be returned to the customer at their expense.

Customer Support

Email: support@sculptshapewear.co
Contact Form: https://sculptshapewear.co/pages/contact
Office Hours: Sunday - Thursday | 9:00 AM - 4:00 PM
Response Time: We typically respond within 3 hours, but please allow up to 1 business day.

Thank you for choosing Sculpt Shapewear! We appreciate your trust and look forward to serving you.